faq’S

It is an EXTREMELY good idea to review this page before beginning your Class Shirts order. 99% of the questions we get can be answered below. For a printable (pdf) version of the FAQ, click here.

Can we use pencil for the drawings?
No! Lines in pencil are almost always too thin and or too light. Also, children tend to erase and the smudges left behind will show up on the shirt.
What should we use to make the drawings (single ink color)?
The thickness of the marker should be as thick (or a little thicker) as the oval in the template for the face. The marker should not be old and dried out as this faded look will appear on your shirt instead of solid, dark lines. The best marker is a brand new Sharpie Fine Point Marker.
Why don’t you want a fine line marker?
Drawings on larger templates will be reduced by 40-50%. Fine lines in the drawing become approximately half as thick as they appear in the drawing. These lines will not show up well on a shirt. (The exception to this is the Sharpie Fine Point Marker…its name is misleading but it works better than everything else.)
Can the children “outline” their drawing in pencil and then use marker to go over the pencil lines?
NO! Young children will not trace over each line perfectly. Any pencil lines left in the drawing will show up on the shirt. For example, a “smile” that is not covered exactly with a marker, could result in 2 smiles on the face—one from the pencil line and one from the marker.
Can I mix shirt colors in the same class order?
It is possible; however, the ink color must be the same on all shirts. A few classes have done pink for girls, light blue for boys and used royal ink for all shirts. Please be sure to submit one order form for each shirt color you plan to use for each class/order and staple them together.  Please refer the to the Shirt and Ink Color Compatibility page on our site.
Can I mix different size templates for my class?

NO! Please use the same size template for all the drawings in your class.

We are placing 4 orders from the same school. Do the shirts all have to be the same color?
No! Each class can be a different color.
Is there a discount for larger orders?
No. With our new everyday low pricing, we offer the same pricing to schools that submit one order as we do to schools that submit 20. The new low pricing is what used to be only offered to schools with 3 or more classes.
How should I pay for the order?
You may use your own personal check, a school/PTA check, credit card (Visa, MC, Discover, AE), or school purchase order. Full payment must be included in the order when you mail it, with the exception of the credit/debit cards . An approved copy of the purchase order must accompany orders using this method of payment to count as payment.  For orders choosing credit/debit cards, you will be emailed a link to pay online.
May I send checks from parents?
No. NSF checks from parents have caused too many problems and we no longer will accept them.
My toddler class/3 year old class cannot draw good pictures. What can I do?
Any age group that cannot draw good pictures can do handprints or thumbprints instead. (See handprint sample on the “sample” link.)
How do I do a handprint/footprint shirt as seen on the samples page?
Instead of using our templates, use a blank white sheet of paper for each student. Under the print, write the child’s name. You will want to keep the name relative in size to the print as we will shrink this image dramatically to fit it on the shirt and you want to maintain a legible name.
Will the drawings I send be the same size on the shirt?
Possibly. The size of the layout depends on how many drawings are on the shirt, along with the smallest shirt size in the order.
What should I put at the top of the shirt?
Anything you want! Most teachers include some of the following: School name, teacher name, grade level, school year, class nickname. See our “samples” link for ideas.
How much wording can I put at the top of the shirt?
There is no set limit; however, getting too much wording detracts from the pictures and significantly reduces the size of the text. Our graphics department will determine the layout for your shirt design.
Should I draw my own picture?
Sure! Almost all orders include pictures of the teacher and teacher assistant. Some include the principal and other school personnel. It is your classes’ shirt—Do what you want!
How many faces can I put on one shirt?
We have done faculty and grade level shirts with 90 faces and still had room for more. Drawing sizes must be reduced more than normal. The size partially depends on the number of drawings and smallest shirt size ordered. We can print up to 11”x11” designs.
Can we put a school logo on the shirt?
It may be possible. We will need high quality, black and white artwork (no halftones), in the same size as the template size you are using. If you would like to do this, please email us a copy of the design and then give us a call to discuss it. Copyrighted logos or artwork cannot be used (other than your own school/organization.)
Any ideas on how to explain the drawings to younger children?
Some teachers have told us they draw a big template on the blackboard and make a sample drawing—showing things not to do as well as a correct drawing. Some teachers even have a couple of students come up and draw on the blackboard. This probably works better than pointing at a small sheet of paper.
I have an A.M. class, and a P.M. class. Can I get both on my shirt?
Yes you can, as long as you follow these directions (if you don’t, we’ll ask you to submit new order forms): You need 3 orders forms: 1 for the AM class, one for the PM class, one for both. On the AM class, only order the shirts that have this on the front. On the PM class, only order the shirts that have this on the front. For the 3rd form, order the shirts that have both a front and a back. At the top of the form where you would normally put text on top, put “AM on front, PM on back.” On the 3rd form, add $3 for shirts with dark ink, $4 for white or yellow ink to the costs of the other shirts in your order. You do NOT need to add a shipping fee for this form. Full color prints are $4 for the back side. Additionally, this counts as 2 classes, not 3.
How long does it take to make the shirts?
Processing times vary based on the time of year. We are very busy from mid-September through December and from early March through early June. Fall and spring it is normal to have a 3-4 week processing time. August, early Sept, January and early February have much shorter processing times. Please plan early for graduation shirts.
What is turn-around time?
Turnaround time is defined as the time it takes us to ship the order from the day we receive it in the mail. If our website says we are at a 2 week turnaround time, DON’T FORGET TO ADD IN THE TIME TO MAIL THE LETTER AND SHIP YOUR SHIRTS!!! If you live in California, this could add 2 weeks to the stated time. If you live in Illinois, it will add 2-5 days.
We want to do shirts for graduation in the spring, when should we send in our artwork?
Beginning in March, we may need 3-4 weeks for processing—from the time we receive your order. Plan accordingly for spring orders—don’t wait until the last minute.
Why do you ask us to approve the layout?
So that you can approve the spelling in the wording you gave us and to make sure all of the children are in the layout. Your approval of the layout protects both of us from any mistakes. It also gives you once last chance to make any changes (for a small fee) before it is too late.
Why do you want the approval back so quickly?
When we fax you the layout, we are also scheduling your printing. If you do not return the fax in the time allotted we will pull your order from the schedule and not reschedule it until we have received your approval. This could add up to a week or more delay before we ship your order.
What type of shirt do you use?
We use a high quality Gildan, 100% preshrunk cotton (90% for sport grey and ash), 6 ounce (heavyweight) t-shirts.  These are the same quality shirts that we use for our teacher designs from aplusimages.com.
Why is there a 15 shirt minimum?
The cost of making a screen for the screen printing, plus the costs for the graphics time involved in making the layout have been incorporated into the shirt prices. (There are no extra set-up or screen charges). If we had lower minimums, like 8 or 10 shirts, the individual prices for all orders would have to be higher.
Why do you have larger minimum orders when there are a lot of drawings?
High numbers of drawings (usually for faculty shirts) require a great deal of graphics time to put the layout together. Instead of raising prices for everybody, we felt it was more fair to have these orders cover their own additional costs.
We have 3 small preschool classes. What can we do?
Many preschools and kindergartens with small classes combine the classes and make one shirt with all the faces.
I only have 12 students in my class. Can I still order?

Have you offered shirts to the parents? Many parents will order a shirt if given the opportunity. (See next question.) If you are still a little short of 15, give us a call. Pricing will be higher and based on the actual number of shirts being ordered.

Will parents also buy a shirt?
Yes, many parents are buying shirts. Make sure you offer the parents a chance to get a shirt. Parents love having a shirt with a drawing done by their child.
A parent did not buy a shirt when we placed our order, but now wants to get one for her child. Can you make an extra shirt?
Yes!  We have recently purchased some new printing equipment and as a result we can now offer reprint shirts for only $15 each shipped!  For all reorders under 12 shirts, we can offer shirts using direct-to-garment digital printing.  Most ink colors will come close to matching the original screen print ink color.  Metallic Silver, Metallic Gold, and Fluorescent Green inks cannot be reproduced digitally.  Metallic Silver will be printed as grey, Metallic Gold will be printed as Vegas Gold, and Fluorescent Green will be printed as a bright Lime Green.  Full color reprints will look identical, as they were printed digitally initially.  Reorders over 12 shirts will be printed using the same inks as the original order.  If you want to change the layout, artwork charges will apply.
I coach a sports team. Can they do a shirt?
Yes, Classroom Faces™ can be used by sports teams, Cub Scouts, Brownies, clubs, family reunions etc.
Is there an age limit – can high school classes make a shirt?
There is no age limit. We have done Classroom Faces™ shirts for High School AP Calculus classes and Family Reunions.
What is the “PROMO CODE” on the order form?
From time to time we offer specials on the website and on the sample shirts we hand out at conferences. Putting a valid “promo code” on the order form insures that you will receive the correct special.
Do we have to pay sales tax?
Only personal orders from Indiana pay 7% sales tax. All tax-exempt school orders MUST include a copy of their state issued tax exempt certificate.  School orders that are taking advantage of their tax-exempt status must pay for their order with a form of payment that comes from the school.  Example: A room mom organizing a Classroom Faces order in Indiana cannot use a school’s tax exempt form and pay for the order with a personal credit card or check.
Should I make a copy of the order form?
YES!!! A large percentage of orders that come in have errors on the order form of some kind. Keeping a copy of what you sent to us it will make it easier to correct those errors once we identify them.
Where can I get a copy of your W9?

A link to download our W9 can be found on our pricing and order form pages of the website.

Who is A+ Images?
We are an Indianapolis, IN based garment decorator. We serve several niche markets by offering a variety of garments with our own designs and can also customize designs with school names. “Classroom Faces™” is the name we have given to these specialized class shirts. You can view our teacher shirts by visiting www.aplusimages.com.
Why do you need my email address?
It is often the best way to contact you about a question or problem with your order. Additionally, tracking information will be emailed to you once we ship your shirts! We NEVER give your email address (or any other info) to any 3rd parties.

 

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