What is turn-around time?
How long does it take to make the shirts?
Processing times vary based on the time of year. We are very busy from mid-September through December and from early March through early June. Fall and spring it is normal to have a 3-4-week processing time. August, early Sept, January and February have much shorter processing times. Please plan early for graduation shirts. The website frequently updates our current turnaround time as needed on the home page.
Can we use pencil for the drawings?
What should we use to make the drawings (single ink color)?
Why don’t you want a fine line marker?
Drawings on larger templates will be likely be reduced by 40% or more. Fine lines in the drawing become approximately half as thick as they appear in the drawing. These lines will not show up well on a shirt. (The exception to this is the Sharpie Fine Point Marker. Its name is misleading, but it works better than everything else.)
What should we use to make the FULL COLOR drawings?
The thickness of the marker should be as thick (or a little thicker) as the oval in the template for the face. The marker should not be old and dried out as this faded look will appear on your shirt instead of solid, dark lines. The best markers to use are Crayola Conical Tip Classic Markers. Please DO NOT use pastels or neon markers as colors do not reproduce well.
How will the full color drawings print on the shirt?
The printed shirts look very similar to the drawings on paper, but some slight differences may be noticed. Look at our sample shirts page to see an example of a full color Classroom Faces T-Shirt.
Can the children “outline” their drawing in pencil and then use marker to go over the pencil lines?
How do we take advantage of the free teacher shirt offer?
Effective July 1, 2019, all orders of 15 or more paid shirts receive a Free Teacher Shirt! No promo code is needed to take advantage of this offer. Because no promo code is needed, other promo codes may be combined with this offer when available! To order your free teacher shirt, add your size to the counts on the left side of the order form, but don’t add that number to the totals on the right side of the order form. In a nutshell, pay for one less shirt than you need. See this example for details. NOTICE: The free teacher shirt offer must be claimed when the order is submitted. It cannot be claimed after we receive the order. Reading our instructions is important!
Can I mix shirt colors in the same class order?
Can I mix different size templates for my class?
NO! Please use the same size template for all the drawings in your class.
We are placing 4 orders from the same school. Do the shirts all have to be the same color?
Is there a discount for larger orders?
How should I pay for the order?
May I send checks from parents?
My toddler class/3 year old class cannot draw good pictures. What can I do?
How do I do a handprint/footprint shirt as seen on the samples page?
Instead of using our templates, use a blank white sheet of paper for each student. Under the print, write the child’s name. You will want to keep the name relative in size to the print as we will shrink this image dramatically to fit it on the shirt and you want to maintain a legible name. Use BLACK finger paint for the hand-print and write the name with a black marker (unless you are doing our full-color option on white shirts). Make sure to make a firm hand-print so the print on the paper is very dark. Using other color inks and/or light pressure will not result in a good look when we print the shirts.
Will the drawings I send be the same size on the shirt?
Possibly, but not likely. The size of the layout depends on how many drawings are on the shirt, along with the smallest shirt size in the order. Except for very small classes (<12 drawings), we will likely shrink the drawings.
What should I put at the top of the shirt?
How much wording can I put at the top of the shirt?
Should I draw my own picture?
How many faces can I put on one shirt?
What if I want the faces to be arranged in a specific order?
Let’s start by saying we don’t recommend this. By default, our designers will put the teachers at the top, and the kids below them. The drawings are arranged by a variety of factors, including width and height of drawings, so the layout looks good. For example, if you have 25 drawings and 5 are taller than the rest, those will go in their own row. If you put one tall drawing in each row, we may have to shrink all the drawings more than usual to accommodate your wishes. If you must have drawings in a specific order (even if it is only the teachers), please draw a mock layout of how you would like your drawings arranged. Simply stacking the drawings in the order you want them is NOT an alternative to making a mock layout.
Can we put a school logo on the shirt?
Any ideas on how to explain the drawings to younger children?
I have an A.M. class, and a P.M. class. Can I get both on my shirt?
Yes you can, as long as you follow these directions (if you don’t, we’ll ask you to submit new order forms): You need 3 orders forms: 1 for the AM class, one for the PM class, one for both. On the AM class, only order the shirts that have this on the front. On the PM class, only order the shirts that have this on the front. For the 3rd form, order the shirts that have both a front and a back. At the top of the form where you would normally put text on top, put “AM on front, PM on back.” On the 3rd form, add $3 for shirts with dark ink, $4 for white or yellow ink to the costs of the other shirts in your order. Full color prints are $4 for the back side.
We want to do shirts for graduation in the spring, when should we send in our artwork?
Why do you ask us to approve the layout?
Why do you want the approval back so quickly?
What type of shirt do you use?
We use a high quality Gildan, 100% preshrunk cotton (90% cotton/poly for sport grey and ash), 6.1 ounce (heavyweight) t-shirts.
Why is there a 15 shirt minimum?
Why do you have larger minimum orders when there are a lot of drawings?
Why is shipping only included for the 48 states?
Shipping charges within the continental US are fairly standard. Once a package leaves this area, the costs can skyrocket. Since this situation doesn’t occur very often, we handle those charges on a case by case basis. This makes shipping easier for 98% of our customers.
Why are full color designs only available on white shirts?
Full color shirt designs are only available on white shirts so any color marker can be used when making the drawing and will show up on the shirt. If you chose a royal blue shirt and a student’s drawing had royal blue marker in it, it would get lost in the design. The exception to this is our “Class-of” shirts, which have a white fill inside the numbers, so all drawings show up well.
Are your inks CPSIA compliant?
Yes! We use the 480 and Hybrid series inks from One Stroke Inks. Inks are made in the USA, 3rd party tested, and fully CPSIA compliant. More information can be found here.
We have 3 small preschool classes. What can we do?
I only have 10 students in my class. Can I still order?
Have you offered shirts to the parents? Many parents will order a shirt if given the opportunity (see next question). If you are still short of 15 shirts, a $35 artwork charge will apply. Promotions cannot be used on orders with less than 15 shirts.
Will parents also buy a shirt?
A parent did not buy a shirt when we placed our order, but now wants to get one for her child. Can you make an extra shirt?
I coach a sports team. Can they do a shirt?
Yes, Classroom Faces® can be used by sports teams, Cub Scouts, Brownies, clubs, family reunions etc.
Is there an age limit?/Can high school classes make a shirt?
What is the “PROMO CODE” on the order form?
From time to time we offer specials on our website, blog, Facebook page, Instagram page, and via promotions with other social media accounts. Putting a valid “promo code” on the order form ensures that you will receive the correct special. No promo code is needed for the free teacher shirt offer. Only one free teacher shirt per order is permitted.
What forms of payment do you accept?
Why do you no longer accept credit cards on the order form or over the phone?
Can we pay extra to rush or order?
Why do you charge cancellation fees?
We assume when you send an order to us that you want to receive your shirts. There are costs associated with processing your order, ordering shirts, and completing your layout. Depending on when you wish to cancel your order, an appropriate fee will apply to cover those costs. Full cancellation policy details can be found on our Pricing page. Additionally, when a refund is applicable, it may only be possible in the form of a credit. See the next question for more details.
Can I get a refund?
Do we have to pay sales tax?
Should I make a copy of the order form?
Where can I get a copy of your W9?
Have your accounting department email firstname.lastname@example.org for a copy of our EIN. A+ Images is incorporated, so there is never a need to send us a 1099 form for tax purposes.